Service Desk Technician


Who we are

Babcock International Group, the aerospace and defence company, has been trusted to deliver bespoke, highly skilled engineering services for over a century.

Across Australia and New Zealand, Babcock has grown to a team of over 1000 talented people, and we are on a path of continued growth and expansion. We operate across sectors such as defence, commercial marine, aviation, airports, communications, emergency services and engineering consultancy. In many ways, we are the brand behind the brand. You may not always see our logo, but we are behind the scenes using specialist skills and knowledge to facilitate our client’s operational requirements. To provide you some local context, some of the programs our team are proud to be a part of involve:

  • Providing emergency medical and search & rescue aviation services through our Mission Critical Services business;

  • Designing and supporting key systems for submarines and surface ships through our Marine business;

    Managing critical assets for a range of sectors through our Land Business.

Career Opportunity – Service Desk Technician

As a key member of our IT team based at our new Regional Head Office located in Adelaide’s CBD, you will be instrumental to supporting our operations across Australia and New Zealand. Reporting into the Service Delivery Manager, you will work on a 4 day rotating roster in one of our fastest growing teams within our organisation. You will be responsible for:

  • Act as the first point of contact that operates within agreed service levels and provides a level of customer service to our IT users across Australasia

  • Support the desktop environment by fulfilling requests and break fixes within a timely manner

  • Provide request and incident management support and maintain customer communication throughout the lifecycle of the request/incident that has been raised

  • Escalate to the End User Product Manager on desktop infrastructure problems and assist with requirements / solutions for requests that deviate away from the current standards

  • Provide first line support to the regional asset and logistics function to ensure that stock is managed and requests are managed within SLA

  • Provide support for remote Infrastructure teams and 3rd party support groups where required (e.g. where local hands / eyes support is needed)

  • Ensure Operational Procedures and Technical Documentation is maintained to agreed standards.

About You

  • Comfortable working across a multi-disciplined IT environment, and diverse business

  • Ability and flexibility to travel between sites. There will also be a requirement to participate in and support a rostered callout arrangement on a rotational basis.

  • ITIL Service Management qualification or experience desirable

  • Technical qualifications (networking, OS / Desktop, infrastructure) desirable

  • Previous experience with IT Service Management tools (e.g. Remedy) desirable

Your future at Babcock – what we offer you

What sets us apart at Babcock?

  • Babcock offers a supportive and engaging environment where you can drive change and grow your career;

  • We promote and foster training and development;

  • Central to Babcock’s core values are those of health, safety and environment, and diversity;

  • It’s the opportunity to be a part of something BIG!

     

So if you would like to be part of the Babcock team, then please apply via the ‘Apply Now” button below.

To learn more about us visit  www.babcock.com.au

 

Full-time

Job no: GNAI02379

Location: Adelaide - SA

Closing Date: Thursday, 6 August 2020