Senior Desktop Asset Coordinator


Babcock is a leading engineering support services organisation, with a rich history of service excellence. With over 35,000 talented and committed people across six continents and worldwide revenues of over NZ $9.5 billion. In Australia and New Zealand, Babcock operates nationally, employing over 700 staff. Operating across defence, mining and construction, aviation, ports, cyber security and engineering consultancy, we support our customers technical, programme and complex platform requirements through our proven processes, systems and people.

We currently have an exciting opportunity for four suitably qualified Senior Desktop Asset Coordinator to join our high performing IT team. This position will be based in Babcock's New Zealand office located in Auckland.

Our Senior Desktop Asset Coordinators will provide support for end users on the Babcock Corporate Computing Environment with a focus on performance against SLA and act as additional support for Infrastructure teams working remotely

In order to succeed in this role, you will be able to:

 

  • Support the desktop environment (break fix activity and request fulfilment) within agreed Service Levels
  • Provide guidance and support to Desktop Asset Coordinators within the team.
  • Provide request and incident management in line with ITIL best practice
  • Ensure that break fix / configuration activity is in line with existing standards
  • Work with the End User Product Manager to highlight desktop infrastructure problems and assist with requirements / solutions for requests that deviate away from the current standards
  • Support the regional asset and logistics function to ensure that stock is managed and requests are managed within SLA
  • Provide support for remote Infrastructure teams and 3rd party support groups where required (
  • Ensure Operational Procedures and Technical Documentation is maintained to agreed standards.
To be successful in this role, you should have:

 

 

  • Experience of working in a service delivery customer focussed environment
  • Proven experience of working in accordance with Service Level Agreements
  • Excellent people and planning skills
  • A flexible can do attitude with an ability work effectively to deadlines and prioritise efficiently
  • ITIL Service Management qualification or experience (desirable)
  • Technical qualifications (networking, OS / Desktop, infrastructure) desirable
  • Previous experience with IT Service Management tools (e.g. Remedy) desirable
These roles will need to work on a rolling shift pattern in order to cover our service desk between the hours of 5:30 am and 5:30 pm seven days a week.

 

This exciting opportunity will suit candidates with an eye for detail, great communication and a strong customer service focus. If you have the skills and experience relevant to this role and would like join an elite team, then this could be the role for you.

Please note applicants must be legally entitled to work in New Zealand and capable of obtaining a New Zealand Defence Force Security Clearance

Full-time

Job no: JEAM80958

Location: Auckland - NZ

Closing Date: Saturday, 3 November 2018